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Thanks for reaching out to us about your experience with OPTIMIZE.
We certainly remember receiving this exact feedback many years ago, and utilized that to help adjust our processes moving forward. As many of the terms you are utilizing are referencing terminology used 3 or more years ago that we no longer utilize, we can only assume this is a repost and makes it difficult to address in current time as so much has changed, especially being that we have not added any new members to the Account Consultant team in 2024. However, we'd like to thank you for providing this feedback originally as it did help to identify areas of improvement that lead to many of those changes.
If that assumption is incorrect we'd certainly want to discuss more in depth where and when these situations are taking place. This review represents that you are a current employee, if that is true please get in contact with HR so we can address any concerns. If you are no longer employed at OPTIMIZE you can send any additional information to Jordan@WhyOptimize.com, we look forward to speaking with you.