Pros
Great mission with evident impact on a global scale; flexibility, unlimited PTO (although that is a con in some capacity, depending who you ask); some people are very passionate about the work and it shows
Cons
The structure makes no sense, if you could even call it structure. I was told many people worked corporate before coming to OpSmile, but you wouldn't know it by the lack of professionalism. No accountability, responsiveness, or respect for time/bandwidth. Expectations are ill-defined at best, making every day a guessing game and any semblance of routine impossible. I was proactive in trying to get my managers on a call to discuss my role since it wasn't at all aligning with the job description, only to be met with missed meetings and convenient silence in the hopes that I would stop trying — in my case, they wanted one thing but needed another, then tried to force me into the role they needed (on the day I quit, I was in fact mocked via email by one of my supervisors). I truly believe some in leadership aren't qualified to be there and only got their jobs because of history with the family.
Some of the above is what you'll get at any nonprofit. There are always politics, always side conversations, always dynamics that need to be felt out. But this was that and more in the extreme, which is way worse than any corporate environment I've worked in despite them touting themselves as noble with integrity. I suspect there's high turnover here with leavers being deemed "bad fits" instead of the org taking responsibility for their operational shortcomings.
