2.0
24 Sept 2016
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
Starting pay was good, little overtime is available/required. Good desk/customer service job when owned by Citi.
Cons
Springleaf takeover is beyond frustrating. Our goals have doubled and upper management (mostly Springleaf employees) is extremely critical if you aren't getting enough loans and ancillary products. Customers are a joke, mostly poor credit and entitled brats. They also cut your bonus if it's a bad month and customers decide not to pay. They act as if you have control over whether or not customers pay. Managers are more concerned with audits and compliance than the growth that district and area managers are pushing. It's stressful day in and day out.