Pros
Ability for some to work from home Overtime Competitive wages (used to be anyway) Paid insurance Paid vacation Paid holidays
Cons
Way too much overtime No raise in the last 2 years in my department The only way to get a raise is to increase your production speed with bills per hour. Good luck doing that when there are 2+ hours of overtime every single day and no added breaks or down-time to help out with all the extra work. You're expected to type just as fast at 4:30am as you were at 6 or 7 pm when your shift began. With no extra break. So, a massive increase in workload, and little ability to make more money. The company came right out and told us in 2019 that we made too much money and that raises are over for the foreseeable future. They want the best billers, work us ALL NIGHT, and want to pay less. If you're not getting a pay raise, you're getting a pay cut, that's how inflation works. They're fine with cutting pay while increasing hours at work and reducing our free time. You can make $23 an hour at Starbucks these days. A corporate job that requires 50+ hours a week of someone's work for a company making BILLIONS in profits is worth more than cups of coffee.