Don't take this job! - Customer Service Representative II Northwestern Mutual Employee Review

1.0
26 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Pension after 3 years service

Cons

You bid for time off in November for the next year. If you don't get the time off you requested, there is little to no chance of getting time off. Computer systems are ancient and have not been updated since the 1990s. Every process of the job is extremely inefficient and NM has no interest in investing in technology. They also have no interest in paying their employees for the added responsibilities they have piled onto this job role.

Explore other reviews about Northwestern Mutual

5.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance, Benefits, Diversity in NY office

Cons

Long term strategy, priority, unclear.

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

This internship has allowed me to get real world experience from the very beginning. I've learned how to use LinkedIn Recruiter, make scheduling and screening phone calls, and gotten to shadow the Director of Recruitment during interviews. Compared to other internships that I applied for, Northwestern Mutual has allowed me to have far more exposure to what a real career in recruiting could look like. The office has a great energy and culture, and I am able to participate in fun team events, like going to the Cardinals baseball game. As for career growth, I really admire the emphasis that Northwestern Mutual places on growth and development. Through my time spent around this company, I've been personally and professionally challenged to grow. I've been given books to read, attended leadership meetings, and been given the opportunity to dive deep into my strengths. The management here has encouraged me to explore and shadow different roles to help me make an informed decision about what kind of careers I want to pursue after graduation. Overall, I can't recommend this company enough! They are truly focused on serving their clients well, and developing employees to reach their full potential.

Cons

None, I've had a great experience! This is an environment of growth, so it can require moments of being challenged and stretched to do things outside your comfort zone. I could see some people being uncomfortable with growth, so it's not the environment for everyone! But if you are willing to lean in, it will make such an impact on your life.

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