Pros
A good option for younger people or people who don't have many bills to pay OR to anyone who would like to build their resume in ecommerce and or online fashion.
Cons
The pay is low for a stressful call center. Many customers are highly rude, entitled & ignorant. Rarely offers pay raises even when additional work is expected. The pay rate for overnight reps was raised only because they had to legally which brings me to my next point; they are sneaky! And will try to pull as many fast ones as possible until they are called out. For the work and stress involved the pay is ridiculous and the "bonus"is not enough and usually late. Cross training involves training all employes to fulfill many roles and work in different departments once again without proper compensation especially for any grown adult in New York City.