3y
I appreciate you taking the time to leave this review. We need feedback to improve how we work. And I'm sorry you felt we were manipulating the briefs to get you to work extra and that your hard work wasn't compensated accordingly.
It is not unusual for briefs to change when we are working on the production of the content as sometimes what we hoped we would do doesn't match up with what we can in fact do. This requires us to adjust briefs and make changes on the fly, but budgets get adjusted too when these changes get signed off to ensure any freelancer working on the project won't need to absorb extra work without extra pay.
Since you left your review, we have improved our briefing process to ensure every step is thoroughly tested and planned out. We have also allocated extra days to the different briefing stages to give time to every team lead to add as many notes, examples and wireframes as needed, depending on the complexity of the project. In addition to this, we have also adjusted our budgets for freelance specialists, increasing the pay rate across the board. Lastly, we have ironed out the internal testing and feedback stage to avoid multiple rounds of feedback, and we have built a process to bring edits in-house in specific cases not to overload freelance specialists when the edits needed are too many.
We wish you best of luck in the future.