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Navy Federal Credit Union

Engaged employer

Company with great potential falls short - Anonymous employee Navy Federal Credit Union Employee Review

2.0
23 Aug 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Incredible benefits package, accessibility of learning and development program, empowerment to make some decisions. Potential for growth. In depth Executive Development Program

Cons

Poor/ lack of transparent succession planning; lack of transparency in decision making. Rampant nepotism in Vienna and Pensacola with people Hiring/recommending all of their friends and family to work there. Inappropriate sexual relationships between management/executive staff and direct reports are commonplace. Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure. Promoting people internally too quickly unprepared to be mentoring others on leadership when they themselves are not effective in role promotes cyclical toxic behavior. Overlooking these concerns reinforces (best case) poor or (worth cause) unethical decision making. Continued growth allows senior leaders to turn a blind eye to many obvious problems. Inconsistent across departments/sites/etc. causing many valid employee complaints. “Our members are the mission” is an almost comical tag line since the majority of our 18,000+ employees have no idea what our mission, vision, or values are. In my time with the company, I can only count on one hand the number of leaders who ever really talked about them. - These people were described as “passionate” or “outside of the box thinkers.”

Explore other reviews about Navy Federal Credit Union

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
1d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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