Pros
You get to Zipline, which is fun. Great coworkers, for the most part.
Cons
This place is a prison. Guides have a bit more freedom than the staff that works in the welcome center or on the phones. If you did decide to work here be a guide. Low pay and they'll claim with tips it's a fair wage. It's not. Tips aren't guaranteed, they're far from Asheville so you lose money on gas, and they pay a good $5 below living wage and haven't made many significant changes for the recent inflation. Their ownership is awful and micromanage everything. You're first point of contact is management but good luck because they have no power there. The owners are still very invovled, they aren't kind people, and they micromanage everything. They talk a big talk about being fair, inclusive, treating people like humans rather than a cog in the machine, then turn around and take actions that completely go against what they say. If you work in the office or in the welcome center it's a prison. You're watched and ridiculed for every little thing you do. You're never good enough, and their passive aggressive ownership will never tell you to your face what you're doing wrong, and the next thing you know someone is getting fired or punished, but they didn't even know what they were doing wrong. I've never seen a management team talk so much crap about employees. To someone's face they'll say what they want to hear then turn around and say they're the worst employee or they're about to get fired. The lack of communication, the lies, and the narcissism that runs this place is appalling. I get that they are a business and need to make money, but they will do it at the expense of all of their employees mental well being and financial well being. They do not care about you! They don't care about anyone or anything but a paycheck. They will belittle you, they'll threaten to fire you, they will let you drown. For a fun outdoor industry, their morals, values, and ethics do not align with what's typical of Asheville NC. Also, if you care about LGBTQ and inclusiveness, while the immediate employees are loving and caring in that regard, ownership doesn't care. I've also seen some people show up to work drunk or high and be completely unsafe. They're rarely reprimanded for it and to allow that behavior at a Zipline company is disgusting. Who cares what you do in your free time, just don't show up to work inoxicated making it unsafe for employees and guests. There's very small room for movement or growth. While it has gotten better this year in particular, they have history of favoring men over women when choosing who to promote. Women in the past have had to beg for the same opportunities as men. There are better more ethical places to Zipline and to work at.