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National General Insurance

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Bottom Feeders - Anonymous employee National General Insurance Employee Review

2.0
27 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Casual dress, weekends off.

Cons

I work in the Mesa AZ location. Pay is $13, minimum wage here is $10. The work is tedious and detail oriented processing documents on homeowners claims. You can imagine with that pay there is massive turnover as people can make more for doing less in Phoenix. They use temp services because the turnover is so high so they dont have to worry about paying workers comp or unemployment. insurance. When you do take a call it is from an insured,contractor or someone else that is not happy with you, every call. Of course they have a legitimate complaint as things get unorganized and behind with all the turn over. The long timers are people who have low self esteem that have never had a job indoors with weekends off. Everyone else is just using this as a pit stop. Unfortunately this is the new business model. I found out our CEO Barry Karfunkel makes 3.5million a year, in two days he makes my yearly salary. And his daddy got him the job.

Explore other reviews about National General Insurance

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and management is quite supportive.

Cons

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Work from home but it’s a con. Long working hours which leads to burnout. Projects are given to us which they know can’t be completed in our 8 hour day.

Cons

Long working hours no overtime. Heavy workload The system is driven by the reps so we do everything! Other departments aren’t held to a high standard so everything falls on frontline PIP reps. Metric driven environment so you are treated like a number. Management does not want to improve the system and processes because it benefits their reports. 2026 and we are creating tasks for required forms to be issued! No billing department! You do it all Every piece of mail received is assigned to the PIP rep. Medical provider line does not for us so we sit and answer calls all day because they refuse to train them to read basic info on a claim “open” “closed” “ime issued” Poor communication all around Poor training New reps are already drained because there is no proper training in place and managers push the trainees on the senior reps who are already dealing with heavy workloads. 3 stars aren’t a true reflection of this company.

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