3.0
25 Jan 2026
Current employee, less than 1 year
Iowa City, IA
Recommend
CEO approval
Business outlook
Pros
Work from home. Great Work Life Balance Lots of shifts Available Good amount of overtime is available mostly over the summer.
Cons
Angry Customer Attitudes Ai Grade/score on every call. Sometimes Member processes are not crystal clear and you find out in a ticket error. Big Brother is always watching, between call audio/video being recorded. Health Insurance has been difficult as far as approving prescriptions. Lots of prior auths and denials.