Research this company before you accept a position - Anonymous employee Mueller Reports Employee Review

1. Lack of consistent communication with Field Staff (Field Representatives) 2. Deliberately undervalues employees 3. Lack of transparency with Field Staff 4. Interview process can be misleading 5. VERY high performance expectations Having held multiple positions within this organization (from Field Representative to Field Services Manager) I would like to elaborate on the above starting with #1. If your Field Services Manager is located within the office in Buffalo, it is very likely (95% +) that your manager manages more than one state and can have a team size of 100+ field reps. This large of a team size limits the amount of help you will receive from your manager. Try to keep in mind. Its not always the managers fault, but when you have an urgent problem, don't always expect a quick response. While I was an manager my fellow managers and I were told to deliberately undervalue field representatives pay scales as a cost saving measure. For most field staff, your pay is based on your performance (how long it takes you to complete the field work, how many errors you have, etc). We were instructed to pay each employee roughly $.50-$.75/hr LESS than what their performance dictated to offset other costs. The only communication you will have with anyone from the company will be your manager, a trainer, and customer service. They do not want you talking to other field reps. Some people enjoy the disconnect, but most of the time you will feel very alone. When you see an ad for employment, be wary of the advertised pay rate. Oftentimes a manager will advertise a very attractive rate ($14-$16+/hr) but once you have made it through the training, will only set your rate at $10-$12/hr and explain that it is up to you to EARN that higher pay rate. Confirm what your guaranteed per hour rate is during the interview process. In my experience managing, only 1 out of 4 people has what it takes to consistently meet their performance standards. They have standards that you will be graded on in monthly review emails and if you are NOT meeting their standards, you will be held accountable. Repeated poor performance will lead to termination or reduction in case fees or guaranteed hourly rate. For a small subset of people this can be a good part time job. For the rest, you will more than likely leave with a poor impression.