Strong Company with security - Customer Service Representative Mercer Employee Review

4.0
12 Jan 2019
Recommend
CEO approval
Business outlook

Pros

This company is a very successful organization that offers a good benefit package.

Cons

Company needs to offer more advancement opportunities.

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Mercer Response
7y
Thank you for your commitment to Mercer for over 8 years. As a leader in the human capital consulting industry, we take pride in our ability to provide a competitive total rewards package that can meet the individual needs of our colleagues and their families. In addition, Mercer provides a broad variety of advancement opportunities. We are committed to supporting all of our colleagues’ development and encourage them to have ongoing conversations with their leader to talk about potential growth opportunities. Mercer understands colleague satisfaction is critical to our continued success as a firm, which is why we offer an annual colleague engagement survey. We use that data to ensure we can continue to make Mercer a great place to work. We are open to any additional feedback to help us improve, so please feel free to email us at ColleagueFeedback@mercer.com if you would like to share further.

Explore other reviews about Mercer

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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