4.0
6 Dec 2012
Former employee, more than 1 year
Norwood, MA
Recommend
CEO approval
Business outlook
Pros
Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.
Cons
They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.