Do Not Work Here - Customer Support Representative MedRisk Employee Review

Medrisk is a terrible company to work for. They are very unprofessional and incompetent. They only care about quota expectations. The quota is so high that it makes for a very stressful environment and it's impossible to focus on good quality work. Due to the lack of focus on quality, numerous mistakes are happening. Carriers and therapy centers constantly complain that their specific requests are not being followed. They keep firing U.S. based employees and outsourcing to the Philippines. The higher ups will reassign you to a new department OR to another department you once worked in without any prior notice. Even if said department caused severe stress and anxiety. They do not care about an employee's mental and emotional well-being. They have a ridiculous point system for their attendance policy. Even if you are legitimately sick and call out, you get points. The handbook clearly states that they will not accept doctor notes. Do not work here because you will quickly realize how little they care about you. They don't like employees coming to them with questions/concerns on their workflows and having a discussion on how to improve things. They do what they want to do and just want you to be a robot for them.