-Leadership is incompetent with zero communication skills (and emails ripe with grammatical errors).
-Management has a complete inability to admit if they don't know the answer to a question; instead, they will stretch the truth or "circle back later" (hint: they won't).
-Educational call center focused solely on profit and not student outcomes; enrollment is praised for high numbers, but students report being strong-armed into enrolling before they're ready, Advisors end up with hundreds of students who should never have been enrolled in the first place.
-Insanely unrealistic caseloads (800+ students); the enrollment department continues to grow in order to enroll more students (and therefore increase profit), while the advising department remains the same size, completely unable to serve their students.
-Call center mentality - this is not academic advising in any way, shape, or form. This job is stricly call center customer service and technical support. 98% of the day revolves around teaching students what an internet browser is, or how to clear cookies. If you have a master's degree, do not bother applying for this job - your education and experience will do nothing but infuriate you and make you wonder why you aren't able to do actual work with students.
-Management constantly micromanages in a way that is beyond insulting. You will never be trusted to do your job without constant half-assed oversight.
-Some of the programs MedCerts offered are a joke. How can an educational organization offer phlebotomy and EKG programs without also setting these students up with a clinical site for certification? Students go through these programs, pass their certification exam, and can never find a clinical location to complete this certification. What does that mean? In essence, the entire program is pointless because they cannot finish up the final piece of the puzzle. It feels almost criminally negligent to offer programs we know students cannot succeed in.
-To that end, it's a little terrifying that MedCerts students can take a patient-facing program online and then get a job without ever having any clinical experience - such as the medical assistant program.
-Zero communication or understanding between departments. This causes nonstop, widespread problems. Increased communication has been a constant suggestion to management, but has consistently been shot down.
