High-pressure role with little support or break - IT Operations Engineer Maya Employee Review

For this role: - It's very reactive, firefighting role. They always promote proactive engineering but most of the time, you'll find yourself having no time to insert these kind of tasks. - High-pressure sugarcoated as "fast-paced" and "growth" - 1 hour lunch for a 12-hour role is non-existent. They normalize it. Management always expect you to monitor escalations and alerts at all times. 24/7 engineers doesn't have the right to take a 1-hour break. only engineers with specialist levels and above. Your only break is bathroom break. No dead time in-between. - Very unhealthy. No time for extracurricular tasks - They always encourage anyone to take certifications but honestly, you wouldn't find time to do it because of the reactive tasks. They indirectly say that you can do this during your rest days but if you're at the production, you'll choose to rest because of how mentally-draining this role is. - The silent engineers are punished. The "always-visible" engineers are rewarded. You are rewarded for being available at 24/7 literally! - "AI", "Automation", endless recommendation of it but the problem is lack of people. middle management said "lack of people is not an excuse because AI is already there" as said by their upper management and HR. - Managers having this very unhealthy mindset that "you can use AI for it". tendency, your efforts are invalidated and expects you to deliver fast. - Grind is glorified because the management were operating from a culture where endurance and sacrifice were considered normal. Most young people values sustainability, specialization, and long-term career direction. For the whole company: - HRBP is not your friend. They always (and a rule of thumb) protect the business if you decide to have a lateral transfer to another department. Internal mobility is really hard, and the management and team will let you feel like a traitor.