They think you are robots - stay away. - Customer Service Representative (CSR) Maximus Employee Review

1.0
20 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Work from home, flexible with schedule.

Cons

THE WORST COMPANY I HAVE EVER WORKED FOR. I HATED IT. Work here if you want to be an underpaid robot. I had moments where my throat hurt because I received 100+ calls a day - I would take a break to rest my voice but my micromanaging boss would have an issue with it. I got written up for it as well even though I told them that I needed to rest my voice. Also, good luck using the bathroom. They tell you when you take too many breaks and also tell you there isn't a limit. Oh and supervisors sound as if they are reading from a script when you provide feedback.

Explore other reviews about Maximus

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Cons

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

3.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great Incentives and unlimited OT

Cons

Laid off out of no where, the entire Medical Records Department

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