Riding a slippery slope - Store Manager Mattress Firm Employee Review

1.0
22 Jun 2017
Recommend
CEO approval
Business outlook

Pros

The people you work with are awesome and the shortened hours on Sunday are great. Also there's downtime for Netflix.

Cons

Where to begin.. Mattress Firms goal is to become the biggest mattress retailer and in doing so I don't think they know what they are doing to run a business that big. Their lack of communication is ridiculous, no one knows who to contact, pto gets mucked up, morale is at an all time low, and we have to go to lots of pointless meetings that can be summed up in an email. It's hard to run the biggest retailer when you have no employees because they are all leaving because you suck and you don't care but you'll try and act like you do anyway.

Explore other reviews about Mattress Firm

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Job for enyone .

Cons

you have to wrok long hours

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in role, opportunities to bonus. Great discounts on sleep products and the sales teams are well compensated, as compared to competitors or similar industries.

Cons

Lack of clarity around goals and metrics, it is unclear what you need to do to "win" as performance reviews are based on 15+ KPIs and they are not aligned to what drives your bonus. As an external DM, there is a huge gap in onboarding and support from RVP and no real training. Although engagement and retention are important, the company has made very minimal changes to support work/life balance for the sales team who have limited flexibility around sales holidays and required hours. All responsibilities and corporate changes happening at the field level are left to the DM to implement with unclear or unreasonable expectations.

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