Don't work for them! - Licensed Massage Therapist Massage Envy Employee Review

1.0
11 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Management and coworkers vary by location but at mine they're pretty good.

Cons

You only make ten (10.00) an hour. If they tell you otherwise, it's a lie. You must be over sixty (60%) percent every single day for two (2) weeks in order to make more. Why? Because not only is it based on a percentage, they seem to feel that providing a service like massage is considered commission, but they then average it out over the pay period which is every two (2) weeks. So, you can only make your state minimum. So, if you work forty (40) hours a week and are only booked thirty eight (38) hours for that week, you only make your minimum. They don't pay you for the time you're in session and when your two (2) weeks look good, keep in mind, you are NOT paid for the time you were there available, waiting, doing laundry, and other general work. They like to tell you that they pay whichever is greater but the fact is you're killing yourself, your body and your hands for nothing. You'd be better off working in an office and building your own client base and get all the money you earn. Side note, I was warned not to work for any massage Envy. Now I see why.

Explore other reviews about Massage Envy

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
3mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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