Avoid at all costs - Customer Care Executive Marshmallow Employee Review

Everyone is on the same page, really driven and wanting to do well in their careers. There is a really strong support network and everyone seems to genuinely care about others and how they can help them in their working environment. There appears to be much room for growth and movement within the company, and it's refreshing to come across heads of the business that actually seem like normal, friendly people who are interested in what you have to say.

So far, I haven't come across any cons. As long as you are hardworking and want to genuinely go far in your career, you'll be fine

- Team leaders were nice and understanding issues. - Diverse worker group at the lower levels.

Work life balance - 40 hour contracts in 2025 (and still nowhere near enough time to get the work done). - Limited to no flexibility. A lot of the team still worked OT on top of 40 hours which seemed like a necessity due to the amount of work that has to be done. Workloads - Absolutely insane workloads. Pretty much all work you touched was on the deadline day. If you managed to clear your deadlines for that day you had to move to clear the email backlogs which was an issue for the 1 year+ I was there. - Priorities were always changing. This has little impact on actual making a dent in the work and only really served to annoy the workers. Customer care - I would not want to be a Marshmallow policyholder. As mentioned above, most files are worked on the day a response is due. Very limited investigation work is undertaken as a result. Promotions - In terms of job promotions or role add-ons, it seems like being a yes-man and/or being silent on clear issues is a part of considerations. Environment - Team leaders do listen to the issues but it's pointless voicing any issues as the people above the TL level refuse to make any meaningful changes. - A lot of workers refuse to speak about the issues. Seemingly because of the above or because they don't have the ability to speak about the issues. Workers are fine to talk to each other about the issues but when it comes time to actually raise the concerns, they do not. This creates a false impression that workers are happy when everyone is miserable, despite how much of a persona they put on.