1.0
24 Dec 2021
Former employee, more than 1 year
Fort Lauderdale, FL
Recommend
CEO approval
Business outlook
Pros
The cruise ships are beautiful and the price for a cruise is great.
Cons
Call center management (not supervisors) is horrible. There is no help when callers have questions. They tell us to sit back down. Customers are angry because there are so many problems with the software and they can't get refunds that you get yelled at all the time. Management does not care. They hire 15 people to train, half quit during training, the rest quit when they realize no one will help them to help customers