Pros
TMone is an industry leading next generation business process outsourcing (BPO) provider that supports the full scope of the customer lifecycle through inbound and outbound call handling, chat and e-mail interactions. As a customer experience management company, TMone is proficient in its ability to support a wide range of clientele and is equipped to cultivate results across every type of interaction and facet of the customer experience. With a diverse and unique level of expertise in sales, lead generation, customer relationship management (CRM) and customer care interactions, TMone is uniquely positioned to provide both commercial and consumer contact center support. For the past eight consecutive years, TMone has been listed to Inc. 5000 Fastest-Growing Privately Held Companies List. As one of the fastest growing business process outsourcing (BPO) companies in the US, TMone’s domestic contact centers persistently deliver value based, innovative, high ROI, solutions for both large and emerging companies. TMone’s services enable both our Fortune 100 and niche private client base to build valuable customer relationships while increasing revenue and brand identity through consistent and high quality customer contact center interactions. With locations strategically positioned across the Midwest, TMone maintains access to a friendly, educated and accent neutral workforce while providing our clients a cost advantage over other domestic and even global competitors. In addition to best in class people and process, TMone brings a technological advantage to the table for our clients via our integrated, cloud based CRM and Enterprise Contact Center platforms customized for each client to maximize efficiency and increase the level of analytical business intelligence delivered via the TMone platform. TMone, an ERC Company and part of the RLJ Equity Partners Family of Companies’ stands ready to make a difference for our clients through our unparalleled network of services, capacity to scale and a commitment to high quality, customer interactions.
Cons
TMone is a great place to work, no real cons from my perspective. The entire leadership team is fully committed to driving continuous improvement through all levels of the organization.