The staff can be nice but they can be bullies also I felt like I was being picked on sometimes. The training is terrible you just take notes I don't know about anyone else but I'm a visual learner I have to actually do it to know what I'm doing is right. And the training is just a joke they just put you in a room for 8 hours a day for 3 weeks then throw you on the phone to the wolves its just bad training and the trainer just got so side tracked all the time I learned nothing because she would finish her stories then we would have to rush to get through everything and it just got jumbled together.