Honestly enjoyed the project I am on. It allows me to work at home and see on daycare. It does have it's down sides.. - Customer Service Representative MCI Employee Review

3.0
2 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Working for MCI allows me to stay home with my kids. The client I am working for requires me to do chats so no phones! The company offers incentives for referrals and offers many chances to get overtime.

Cons

A major downfall for the company is being threatened with corrective actions for taking my scheduled break. I have been told I need to wait to take my break for hours. If you need time off, you better have a two week notice or a doctors note. No sick days since you work from home. I have had to wait a week past my scheduled pay day because of delays (wasn't notified).

Explore other reviews about MCI

5.0
1 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

See reviews by: Helpful|Rating|Date|All