Great Company, Too small for internal ladder - Anonymous employee MASCO Employee Review

This job is challenging it deals with many patients, but the work makes you feel like you did good at the end of the day Remote work option

Many calls always busy ( not necessarily a con)

The people. The people you work with are the only good thing about this job. But you don't get much socialization unless you work 2nd or 3rd shift.

HIGH turnover rate and there's a reason. VERY STRICT. You need to clock out in order to use the bathroom. Low pay, terrible hours, don't honor requests to take days off, even months in advance. They will force you to work a holiday or a day you've requested off, and then threaten to write you up if you tell them you won't be able to make it. Considered emergency employees so there's no such thing as a holiday, snow day, etc. (You will be written up if you can't make it under 5 feet of snow)