The Passion has Vanished - Supervisor Lush Employee Review

3.0
30 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Fun team and a great work environment. The pay is good and the pension scheme is nice.

Cons

All they want is money. The passion has really vanished. Using their sales staff as cannon fodder against the onslaught of complaints and customer issues. The amount of times my team was left to fend for ourselves in Covid and when put into a serious/ awkward situation by a customer. Tried to progress but the high up "head office" is extremely gatekeepery. This is demonstrated through the fact that 90% is white, the lack of diversity is rather crazy.

Explore other reviews about Lush

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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