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      Luno

      Part of Digital Currency Group

      Engaged employer

      Luno reviews

      Great company culture - Customer Success Associate Luno Employee Review

      4.0
      17 Mar 2025
      Customer success associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture at a company that cares for its staff.

      Cons

      Glass ceiling within the customer success environment

      avatar
      Luno Response
      1y
      Thank you for sharing your experience at Luno! We’re delighted to hear that you felt supported and valued within our company culture. Creating an environment where our team members feel cared for is a top priority for us. We acknowledge your feedback regarding growth opportunities within the Customer Success environment. We are continuously looking for ways to improve career progression paths and ensure all teams have the opportunity to grow within the company. Your input is valuable, and we’ll take it into account as we refine our approach to internal mobility. We appreciate your contributions during your time with us and wish you all the best in your future endeavours!

      Explore other reviews about Luno

      5.0
      8 Apr 2024
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture to not work overtime.

      Cons

      Nothing is bad about this company

      avatar
      Luno Response
      2y
      We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
      5.0
      7 Jan 2022
      General manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Huge top-down focus on culture and People topics: trusting in employees and empowering them, making people the best possl - The vast majority of people here are above average smart and kind - One of the most exciting companies to work for with massive transformative purpose and enormous ambitions (1 billion customers by 2030) - In the US, it feels like a once in a lifetime opportunity to join as one of the early employees and be part of making history

      Cons

      - scaling challenges with internal coordination, planning and decision making across offices and regions around the world - the business and organization here in the US is completely new, so a lot of things will take a while to work smoothly and you have to be ok with that - scaling the team fast enough for our ambitions - some people don't like that the culture can be "too nice" at times

      1
      avatar
      Luno Response
      4y
      Hi Lunaut, Thank you for leaving us your review, it helps future Lunauts get an insight into our culture, which as you say is great, and something we are really proud of! Kelly
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