Used to love it here, now it's on its way down - Anonymous employee Luno Employee Review

1.0
3 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good teammates and colleagues - Retirement and medical aid contributions - No micro-management, high-trust working environment - I've had good work-life balance, but very role dependant

Cons

- We have started going through "restructures" and retrenchments on a near-annual basis now. This used to be a company that offered long-term job security, but that is not the reality any more. I've lost all faith in our ability to succeed long term. - The company strategy has been through several pivots, and none of our big bets seem to ever pay off as well as expected. When these strategies fail, we blame bad economic and market conditions rather than taking proper accountability. - The business is completely vulnerable to crypto market movements (which are volatile) despite spending many years trying and failing to become sustainable regardless of price movements. - We underestimate our competitors, when we should be seriously studying how even some smaller-sized companies have managed provide larger product offerings. - We do not take customer feedback seriously. We ship features we think customers will want while failing to address common recurring complaints. - Despite 3-ish consecutive years of retrenchments, strategies that haven't paid off, lacklustre product delivery, reverse growth... the Exec team has remained largely unchanged since 2023. They earn C-Suite salaries in the UK (a region we no longer operate in), while the rest of the company (mainly South African and Malaysian) pinches pennies and says goodbye to friends.

Explore other reviews about Luno

5.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

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Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
7 Jan 2022
Recommend
CEO approval
Business outlook

Pros

- Huge top-down focus on culture and People topics: trusting in employees and empowering them, making people the best possl - The vast majority of people here are above average smart and kind - One of the most exciting companies to work for with massive transformative purpose and enormous ambitions (1 billion customers by 2030) - In the US, it feels like a once in a lifetime opportunity to join as one of the early employees and be part of making history

Cons

- scaling challenges with internal coordination, planning and decision making across offices and regions around the world - the business and organization here in the US is completely new, so a lot of things will take a while to work smoothly and you have to be ok with that - scaling the team fast enough for our ambitions - some people don't like that the culture can be "too nice" at times

1
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Luno Response
4y
Hi Lunaut, Thank you for leaving us your review, it helps future Lunauts get an insight into our culture, which as you say is great, and something we are really proud of! Kelly
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