Finding its rhythm - Anonymous employee Lunio Employee Review

Thank you for taking the time to write such a thoughtful and balanced review. It's clear you've reflected carefully on your experience, and we genuinely appreciate that. It's good to hear the team around you has been supportive and willing to listen. That sense of psychological safety, where people feel they can raise concerns and be heard, matters a great deal to us, and we're pleased it's coming through in day-to-day working life. The flexibility and hybrid-working model is something we believe in strongly, not as a perk but as a genuine enabler of sustainable, high-quality work, so it's encouraging to hear that's landing well. The breadth of the role, the chance to travel, the training budget and wellbeing support are all things we've invested in deliberately, and knowing they're adding real value is useful to hear. We hear the point about anxiety and uncertainty, and we don't want to brush past it. Even when the direction of the business feels positive, a lack of context or communication can leave people feeling unsettled, and that's something we take seriously. Your advice about empathy and open dialogue is well placed. As the business grows, we know that repeat messaging and genuine two-way communication become more important, not less, and we want to keep improving on that. Lunio Listens, our employee voice group, and the anonymous feedback form both exist as real routes for people to raise exactly these kinds of concerns, and we want people to use them. Feedback like yours, offered candidly and constructively, is what helps us understand where the gaps are between our intentions and people's lived experience. The workload point is one we take seriously too. You're right that wearing multiple hats is part of the reality of a scale-up, but we also know that clarity, prioritisation and support structures make a meaningful difference to how that feels. We'll keep working on that and are intentionally setting up a Ways of Working steering group to address these types of scale-up growing pains.