Lumistry

Lumistry reviews

Out Of Touch Leadership, Poor Execution - Anonymous employee Lumistry Employee Review

1.0

7 Sept 2017

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

1. Snacks in the kitchen if you're a prolific snacker throughout the day. 2. Dog friendly, but limited to one employee dog per business day. 3. Showers in the bathroom if you're into working out during lunch.

Cons

1. Leadership that's great at producing exciting visions of the company's future, but awful at carrying the vision out. This leads to serious communication issues, personnel conflict, product issues and delays where customers are paying for products that aren't ready or haven't even been created yet. The company is able get away with this lack of execution because the clientele (pharmacies) are people that are notoriously overburdened in their day to day, lack the technical expertise of business owners in other industries, and don't have time to monitor the lack of service delivery. 2. Lower level managers take their cues from the top and treat people as disposable entities. It's a very slave-driver mentality of "just do what I say" if you're under me because input from anyone lower than your role isn't respected or appreciated, unless it's favorable to you. Once lower level employees realize this they are less likely to be honest with managers who are only going to dismiss their concerns, get defensive, threaten their jobs or use them to scapegoat their own managerial shortcomings. 3. There is little to no collaboration between different areas of the company. Developers, sales, customer service and marketing seem to exist on different planets. It's not necessarily the responsibility of the separate departments. It's just that they've been told to do or say one thing and another department has been told to do or so say one thing, and most of the time, it's designed to hide the poor performance of the company's main product. It's a running joke among the customer service team, after they've been here for a few months, that the product isn't all that good.

Lumistry Response

Thank you for your candid feedback. Your feedback is concerning for a few reasons. First, we deeply care about our employees. We strive to make sure every team member feels valued, whether that be in a robust compensation and benefits package, new growth opportunities or in-office perks. Our employees are what make our company great because without them, we would not be able to build Digital Pharmacist's amazing product. Second, Digital Pharmacist has seen overwhelming success in 2017. Fortunately, "missed company goals" and "lack of execution" are something we haven't experienced in a very long time. This is because of the team we have built who is responsible for carrying out the company's vision. While things move quickly, and there can often be communication gaps, success is something we have continually seen, and also discussed in company-wide all-hands and smaller team meetings. If you disagree, any member of our senior leadership team will gladly walk you through these details. Lastly, as a current employee, there are many channels for providing your feedback to impact positive change; you can speak to your manager or any member of the senior leadership team about your concerns. It is only in this way that we can fix any issues that may be arising. We recommend you do so if you have not already. We want to be a company that can continually learn and grow from employee feedback and experience, so please do seek one of the suggested open lines of communication so we can best address concerns.

Explore other reviews about Lumistry

5.0

11 Jun 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Lumistry has made meaningful progress over the last several months. Leadership is actively working to break down silos, improve cross-functional collaboration, and create better alignment across teams. There is a noticeable sense of momentum in the business, with new products, partnerships, and initiatives creating optimism about the future.

Cons

there is a lot happening at once. Priorities continue to evolve as the business scales, which can create competing demands on teams. Continued focus on prioritization and communication

1.0

16 Feb 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Absolutely 0 pros - don’t trust any of the current leadership or HR replies, Tim the “CEO” is everything but a CEO.

Cons

To put it bluntly, Lumistry is the definition of a rushed and failed product. Endless layoffs over the past 1.5 years. HR department is one business partner, bless her heart - the head of HR and the COO were let go just a couple weeks ago. The full digital marketing team(5+) people were suddenly let go around the same time. Quiet under the rug layoffs without letting other employees know have occurred. Sales team targets small, clueless independent pharmacists that don’t have a single clue what they’re signing up for. More than half of the clients have to break their contracts to even get out of it. Whoever is left is overworked as Tim continues to bring on remote “executives” who I’m sure will end up selling the company. There is absolutely no room for growth within your career at Lumistry. The product has absolutely no room for growth - it never did to begin with. I could go on and on about the slop Tim is running. The Austin office space is about to vanish to go fully remote after waiting months and months to tell employees. There is no money left within the company apart from cutting high end checks and bonuses for the execs. Listen to this review. Listen to the other recent negative reviews. Avoid at all costs!

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Out Of Touch Leadership, Poor Execution - Anonymous employee Lumistry Employee Review

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