A Company Where The Founder Does Not Bother Nor Care - Department Head LingoAce Employee Review

1.0
2 Dec 2022
Recommend
CEO approval
Business outlook

Pros

It was a privilege to work with a group of motivated folks who came from many different and diverse backgrounds and colleagues are generally nice. The management team also allows a fair amount of autonomy to align the business. That is as much pros as there is.

Cons

- Pretty much a Chinese company operating under the guise of its HQ in Singapore (most of the key team is actually based in China) - Lack of a Northstar where everyone is aligned on the common direction resulting in points being raised but nothing is done or is veto by the country teams as its not aligned with their metrics - Applying systems, processes and methods from one region to another w/o considering if it works locally - Founder who clearly cannot manage, lead nor inspire; while you took the company from 0 to 1 (a story that you repeat at almost every townhall), you clearly need a proper CEO/leader. I have been at startups where post each townhall with the founder/s everyone feels motivated and pumped and not confused and disengaged (its clearly not your strength to inspire) - Good folks either were fired or left (some dubious/untouchable ones continue to be around). While there are still good ones remaining, its a matter of time before they too get fired or throw in the towel but its unsustainable - Firing a big bunch of employees before the year end, not giving anything to help these impacted folks and keeping hush about it If you are reading this to understand what you are getting yourself into, caveat emptor... you have been warned by the many who have posted. This is not a rant (ok maybe some are), but if I had someone who told me this back then, I would not have given up my good career elsewhere to join Lingoace.

avatar
LingoAce Response
3y
We are sorry that this has been your experience and we appreciate your candid feedback. Though some of the changes are not yet visible, we are actively working to address many of the issues you've raised. As a management team, we have done a lot of self-reflection on this past year and what we need to do to improve. -LingoAce Team

Explore other reviews about LingoAce

5.0
11 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I've been using this platform for a while now, and I’m very satisfied with my experience. I initially want to address the penalty policy: I think it’s important to clarify that the deductions are only applied when rules are broken. It’s actually a fair system designed to maintain quality, and they give you two chances to appeal, which is very reasonable. The platform itself offers great flexibility with plenty of course slots available, making it easy to schedule lessons around a busy lifestyle. I also want to give a big shout-out to the admin. At first, I was struggling to get enough bookings. After I reached out for help, my coordinator guided me on how to improve my self-introduction video and profile. Following their advice, my booking rate increased significantly. Highly recommended for anyone looking to grow on this platform!

Cons

So far everything is good.

1
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Quick bookings, small classes, prepared curriculum, variety of times to teach, attendance and homework checking incentives. The kids are very respectful and well-behaved, over all.

Cons

Frequently changing policy with little or no notice. You must pay a fee to withdraw your earnings from a 3rd party. You are fined and the amount is deducted from your pay for a multitude of "infractions". The most recent are you are fined if homework is not checked within 48 hours even if you are on days off. No matter how far in advance you ask for time off, you will be fined for missing the class. You are only allowed to miss 6 HOURS of classes per quarter, more may result in dismissal. If you must be gone due to illness, you must provide documentation as proof or you will be fined. We were forced to commit to a 24 week schedule (6 months) and given less than a week to do so. Policies are added to/changed, often. It is very unclear who you are to go to for questions and help.

See reviews by: Helpful|Rating|Date|All