Love the schedule flexibility, but admin leaves a lot to be desired for 50% of our income - Therapist LifeStance Health Employee Review

3.0
5 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Totally flexible scheduling, intake fills up initial assessment spots quickly with new clients, EHR is easy to use, they have paid parental leave, access to free CEUs (but only through CEUs4less website…. They don’t reimburse for CEUs elsewhere), solid level of clinical support & supervision when needed, no micromanaging

Cons

Giving away 50% of my income to admin is painful. Especially when admin leaves a lot to be desired. It’s not the admin staff’s fault… I believe they are chronically understaffed but that’s been the excuse given to me for two years now. When a client no shows or late cancels and the therapist bills the appropriate fee, no action seems to be taken by admin to collect it. I have a constant long tally of unpaid fees from clients. And for giving 50% of my income to admin, I do not feel that it’s my responsibility to chase clients for those fees. The billing department is deplorable. Causes massive problems for clients all the time - sometimes causing clients to quit therapy altogether.

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LifeStance Health Response
3y
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. I invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com.

Explore other reviews about LifeStance Health

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A close team that is supportive and collaborative Great work life balance Flexible schedule

Cons

No paid holidays for fee for service type work

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LifeStance Health Response
3w
Thank you for taking the time to leave this review, and for being a part of the LifeStance Health journey! It's an exciting time for our team. We’re thankful for all your hard work to make lives better, together.
3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Incredible place to work to build experience, receive supervision while supporting a diverse client population. Extremely flexible hours, opportunity to either work from home or in office with administrative staff. Truly caring, intentional, experienced regional leaders that are open to feedback and value their employees.

Cons

Working in mental health in a publicly held corporation has its conflicts of interest. No paid vacation time for FT employees which is counterintuitive to the work we do as trauma informed providers. No paid training. Profitability and bottom-line results for shareholders should not be reason to think of long term needs and burnout potential of providers.

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LifeStance Health Response
1w
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com. Thank you.
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