Pros
Generally decent people who mean well.
Cons
Specifically the data center group: lack of market awareness means tough slog to sell. Suprisingly amateur; disfunctional systems, misguided senior management team, totally under resourced for the ambitions of the company. The lack of people means lots of very long days, exasibated by last century systems, and outsourced or overseas functions who frankly are not up to the job. It’s hard to compete in the market when you can’t provide competitive quotes to customers quickly, and delivery times can be 6-8 weeks. Onsite support poor too - it is outsourced to IBM with no SLA in place, so frequently have issues that IBM doesn’t fix as there’s no penalty to them. Many other issues like this are damaging the reputation of the company. Most of the team is demotivated and looking elsewhere for jobs as the pressure rises with increased targets and diminishing resources.
