Pros
The people that make up this company are some of the most talented, intelligent, and creative professionals I have ever had the pleasure to work with; from entry-level up to lower management. Great earning potential.
Cons
No idea what goldmine of data they are sitting on and no idea of how to take advantage of what they could learn from it. Laid off a third of the company in a rushed restructuring of the contact center that was not informed by the data we generated and assessed. The rushed transition of the entire business model. Late to the subscription game. Ignored all the pilot programs initiated to assess how to proceed with restructuring/biz model transition. That resulted in a dragnet approach to throw every offering at the customers, worsening their experience, seeing a huge dropoff in sales, and demoralizing of the great people and talent that was winning with customers by being consultative and having their best interests at heart. Those of us that survived the restructure were praised by leadership as being the cream of the crop yet ignore our concerns and ideas for a path to help LZ win again.
