Some of the calls are from 911, prison or hospitals and you will listen very unsettling stuff, they expect you to translate everything, hang up the phone afterwards and 5 seconds later, answer the next call. There was no mental health support offered after I had to translate the call of a rape victim, an interview from prison for a child abuser, and a 911 report from a mother who called afraid that her husband might kill her while you heard loud noises on the bockground and the children screaming terrified.. Worst comoany I have ever worked for.