The company operates in an unstructured, often chaotic way — policies and processes seem improvised, change constantly, and lack clear communication, making it difficult for staff to stay aligned. Training is minimal, and you’re frequently left to manage complex equipment and high-needs customers without adequate support, which leads to daily frustration and a sense of helplessness.
The work environment is toxic, dominated by a blame culture and fear-based leadership. Constructive feedback is either ignored or dismissed, and there’s no meaningful pathway to improve the situation — even when issues are raised in good faith. Opportunities for development in a supportive environment don't exist.
What’s most concerning is a leadership style that prioritizes ego and self-preservation over team wellbeing. Decisions often seem driven by personal agendas rather than the best interests of staff or customers. This self-serving mindset creates a culture where safety is lacking, and high staff turnover is treated as business as usual.