Chaotic - Manager L&Q Employee Review

I've handed in my notice and am leaving soon, but I believe this is a fair and accurate reflection of L&Q and in particular the IT department. Imagine playing pin the tail to the donkey, except there is no donkey, and you don't have a tail. That pretty much sums up working in the L&Q IT department. The lack of direction in the organisation, and particularly in IT, is astounding. Management breathlessly run around, randomly shouting things like "Agile", "Surface Pros" and "Pilot" and then scurry away. The stream of consciousness approach to tackling the fundamental issues in IT department frustrate both those working in the department, and the more importantly the business at large. No clear and explicit communication to the business about the IT Strategy compounds the situation. There are way too many directors, assistant directors, managers, team leaders etc. Given the lack of a cohesive IT Strategy, each of these interprets the chaotic message from the top in their own way, leading to conflicting projects, an inconsistent approach to governance, and divergent technologies being used. The fact that Product Owners, who were brought into the the business recently, had to meet to discuss what they would actually be doing (yes, really) tells you all you need to know about L&Q. My ire is particularly reserved for those at top, who have consistently show that they are more interested in hearing their own voices than listening. Any idiot can shout their mouth off, but the real skill in leadership is the ability to listen and act on the concerns of both your staff and stakeholders.