Pros
-Colleagues are great and manager is flexible when it comes to personal life situations. -They have an open door policy which is appreciated. -It's a small company; about 13 people work in the Grand Rapids office. -Hybrid work setup (part time in office and part time remote). -They really do want to set everyone up for success. -Benefits are really top notch and healthcare is affordable. Everyone gets 4 weeks of PTO from the very beginning (don't need to wait a year+) and we all have the week of Christmas Eve through New Years off (paid) on top of those 4 weeks PTO. -9 paid holidays (including Juneteenth and MLK day). -Very inclusive and you don't have to walk on eggshells around anybody. Can speak freely.
Cons
-High turnover rate. One person gets hired and another one quits. -The "backup" procedure is extremely stressful. When one person is out of office, there is a backup person in place to take over the absent person's workload (+ their own still) during the PTO time. -Your PTO time can't overlap with your backup. Therefore your vacation days are always dependent on someone else. -Sending 55+ emails out a day and answering phones. -Dealing with sales reps that are very needy and pushy. -No commission and the pay is pretty low and "a secret". Whereas sales reps have a very high base pay + commission on every order that we (sales coordinators) enter. -No bonuses and extremely low raises (if any) -This can easily be a fully remote position. Downtown Grand Rapids is always under construction and the traffic is a nightmare (both in the mornings and during rush hour). -Since this is a startup/ small company in the USA, there are no career opportunities yet. Nowhere to move up to. -Work life balance is nonexistent. They're trying, I'll give them that, but it's constant emails, even on weekends. To the point where everyone just hops on their computer to work after hours/on weekends in order to lessen their load for the next day because it's always busy.