Pros
Capable colleagues, genuinely interesting problems, and customers worth caring about. The day-to-day work and the people you work with are the reason most of us stayed as long as we did. That part is real, and it's why this review is disappointing to write rather than satisfying.
Cons
After sevaral years here, 20% of my fixed salary was reclassified as "variable pay" overnight, with no prior notice. No discussion, no consultation, no warning — just a smaller paycheck and an explanation after the fact. And it wasn't company-wide. Only the Support was singled out. Engineering, CS, everyone else — untouched. A fifth of the salary I had earned, planned my life around, and built years of loyalty on was quietly moved into a bucket I now have to "earn back" every month, while colleagues in other teams watched from the sidelines. The part that genuinely insults the intelligence of the team: leadership is framing this as a motivating factor. A retroactive pay cut, communicated after the fact, applied to one team only — pitched as motivation. It does the opposite. Instead of focusing on customers and tickets, half my mental bandwidth now goes to a question that didn't exist last pay cycle: am I going to hit my variable this cycle, or do I need to start interviewing? You cannot ask people to do their best work while making them wonder whether they'll be paid for it.