27 Apr 2022
Kinetik Consulting Response
4yFirstly we appreciate your feedback and we welcome all forms whether positive or negative. All we can say is we are sorry you feel the way you do regarding certain aspects to of the business. Since launching we have worked very hard to create a fair, well organised internal structure to support the scale of growth we have experienced. We acknowledge and regret we haven’t been able to please everyone, though we do genuinely strive to. We’d actually like to address a few of your points, however:
- Your claim that 85-90% of our team is from an agency is factually incorrect. A quick scan through LinkedIn will highlight 10 of our staff are from an agency background, which is less than 30% as it stands. Furthermore, 2 of our 5 Manager level staff are from an RPO and in-house ‘Talent Acquisition’ background. We have an extremely diverse workforce from across the recruitment sector and beyond. We are also committed to regular graduate intake. So the idea our hiring is skewed towards ex-agency staff and this is somehow a reflection of our ‘agency mindset’ is simply untrue.
- For a business of our size and sector, we actually have a relatively, very low staff turn over rate of less than 15% versus standard industry levels, so we don’t feel this is an accurate observation either, based on clear data points in this area.
- In terms of HR process, we absolutely acknowledge the importance of clear policies, which is why we have created the Employee Handbook and have both weekly 1-2-1s in place along with Q appraisals, as examples, to keep us in touch with our people. As a business that is less than 2 years old, clearly there is work in progress and this will be an area we will continue to look at closely.
- In terms of the repetitive nature of work you refer to, clearly sourcing and screening is a significant part of the function, especially in the early stages! However, there are extensive opportunities to diversify activity across the full scope of TA operations, though this often depends on the client scope of work and seniority of the team member.
That said, we will bear some of your your observations in mind with a view to driving continuous improvement. We also wish you all the best and thank you for your support of Kinetik during the time you were with us.
Best regards
Sam Baxendale, CEO & Cofounder