Never felt really comfortable. - Anonymous employee KeyBank Employee Review

3.0
11 Apr 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good reputation in the industry. Steady and strong bank. The company believes customer service is paramount. Fairly good base pay and good benefits package.

Cons

Lack of formal training. Advancement very slow. Mgmt will not cover your back if an error is made, no matter the issue or size of error. Not always towing the company line of customer service, sometimes feels more like Wells Fargo and product pushing. Very low incentive program.

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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