Biased, prejudiced and myopic - and proud about it - Function Head Kapture CX Employee Review

1.0
16 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Not much here. And nothing seems to have improved either.

Cons

Poor strategy and execution at the top management level Compensation-wise, you will be given a hike when you are about to quit. Till then, you will have to bear the hike given to you Benefits - hardly any. 5-day working from office, and 0 trust on employees Culture - there is a very toxic culture in this place. Extremely regional in their hiring and open promotion of the language-based hiring that they do. Everyone at the top management is hand in glove with this, although on the outside, they talk as if they are very mature in their thoughts. Values - no values. There is no organisational value system. Anyone can do anything and if they make enough noise, they are cited as a great performer. Diversity - very targeted in their terminations. Have hired some IIM folks who are good with theory and fail at execution because of poor experience and lack of functional knowledge. Open to defaulting on promises given to clients, and they encourage employees too do the same, because of organisational misalignment & poor strategy.

Explore other reviews about Kapture CX

1.0
20 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some employees try to help each other, but the poor environment makes it difficult for anyone to succeed.

Cons

The leadership style is controlling and dismissive, with little interest in employee feedback. Staff are routinely pushed to work 60+ hours a week under constant pressure, which has created a toxic workplace where burnout is normal. The company refuses to spend money on the tools and resources that employees need, leaving teams to struggle daily with outdated or inefficient systems. Training and career development are almost nonexistent, so there is little chance for growth. Recent layoffs were the direct result of poor management decisions, but leadership avoided accountability. Morale is extremely low, turnover is high, and the overall environment is unhealthy and unsustainable.

4
5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Worked on interesting projects with exposure to different teams and business functions.

Cons

Documentation could be more detailed.

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