Most employees really want to do a great job taking care of customers.
Cons
•Hiring too many executive level positions. Not promoting from within.
• Management does not want any constructive criticism.
• Continuous improvement is only discussed in the endless amount of meetings. No real action is taken to improve processes.
• The computer system is outdated and needs to be updated. The key process is "work around" the computer system which wastes valuable time getting work done.
•Quality assurance is a joke. No one ever lasts in QA who wants to improve the quality and process.