never ever wrote a review before, but I had to - Anonymous employee Jenzabar Employee Review

1.0
7 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I couldn't name any if I tried, I enjoyed working with the people I hired (does that count). Oh, I got a mug once :/. I don't use it.

Cons

I've worked at a number of places, many have had bad ratings on Glassdoor for one reason or another. One even went through 2 rounds of layoffs with me there, yet I feel that Jenzabar was the absolute worst company I ever worked at. Senior Leadership did not know anything other than the Jenzabar way, though the age of the platform should give you some indication of how old that way of thinking is. The infighting between departments at both the staff and senior level was more than could be tolerated. I've worked at places with conflict, this wasn't conflict, this was far beyond that. I often cringed at having to work across departments. I can't blame people for fighting with each other. The poor communication, the lousy management, and generally garbage culture caused it. There was so much conflicting information spread, and there was never a clear understanding of who owned what, that people just got frustrated and let it rip. I believe that at another company, I could have worked with many people I 'fought' with at Jenzabar. It was a hot mess, one I was glad to leave. I implore you, please, please, please do not make the same mistake I made. Move along. The bad reviews are not fake, the good ones are likely not either (though those people are probably part of the problem). One final thing - every message from the CEO was overtly religious. I never received a message about how the company was performing, or what we delivered, sales wins, etc. I feel like I could have tolerated the religious messaging had there been some message at any point in time discussing company performance, but there wasn't. I know why it wasn't discussed, every line was headed down and to the right.

Explore other reviews about Jenzabar

5.0
3 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits, remote work, pleasant team, mostly pleasant clients. :)

Cons

Remote meetings are boring and hard to follow sometimes, but life is good. :)

3.0
3 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I have dedicated my work to Jenzabar. I have worked at the company for 23 years and have experienced many changes within the company good and not so good, but I have always felt that they cared about their employees and that our success was the companies success as we are the frontline dealing with customers after they have purchased our product. Having worked in Higher Education all my life as a user, support, support manager, implementation and product manager I have experienced it all and have the knowledge of understanding higher education and that was rewarded it was great to have your work and commitment acknowledged by the company.

Cons

Well...the management seems to have forgotten that we are team and it doesn't matter what team you are on that we all have a role in the company, and that means recognizing EVERYONE, not just the product your trying to sell. Never in the past leadership were other product lines made to feel left out and that's the current environment. I have spent these years being proud of the company but now things have changed and loyalty, service, knowledge, leadership seems to no longer be valued, and that makes me sad.

5
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