Lacking in training, safety, and support - JC Penney Cashier JCPenney Employee Review

2.0
19 Jul 2016
Recommend
CEO approval
Business outlook

Pros

The employee discount was very good.

Cons

Inadequate training--policies and most procedures were not provided or explained. Safety concern: can't get outside lines for many phones to call 911 or another store. Point of sale terminals were slow, complicated, froze up, and cumbersome. Basic supplies (pens, tape, bags) disappear. Short staffing causes customers to complain. A few supervisors were nice, but most didn't care and lacked the people skills necessary to manage others. Hours were unpredictable and communication was non-existent. Emphasis on opening credit card accounts and not on providing good service.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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