As a long-time employee (now ex-employee), I would strongly caution anyone considering joining this company.
The primary issue is leadership. Direction is frequently disconnected from how the business and platform actually operate, and decisions are made with little regard for input from those closest to the work. Even when SMEs were in place, their expertise was often ignored, leading to repeated, avoidable problems.
There is an ongoing push to treat automation and AI as a replacement for operational knowledge and human judgment. In practice, this has resulted in unrealistic expectations around scaling, client onboarding, and internal capacity, without the foundation to support it.
At the same time, the company has steadily lost experienced employees, including key subject matter experts, and that knowledge has not been replaced. The result is an increasingly fragile operation where remaining employees are expected to carry more with less support, often at the expense of both client experience and employee well-being.
The company has also pursued acquisitions that appeared promising but were not integrated effectively, ultimately eroding their value rather than strengthening the organization.
Morale appears to be very low. It is not uncommon to see employees actively looking for opportunities elsewhere, which reflects broader concerns about stability and direction.
There is a noticeable emphasis on external optics, particularly heavy investment in marketing and growth messaging, while core operational issues remain unresolved. Internally, this creates a significant disconnect between how the company presents itself and what employees actually experience.
Additionally, there appear to be shifts in operational focus away from the Memphis office, including expansion and hiring in St. Louis. While this may be positioned as growth, it introduces additional risk by moving operations further away from the remaining institutional knowledge and bringing in teams without the historical context needed to navigate an already complex platform.
Layoffs and restructuring efforts appear to be handled in a way that prioritizes short-term positioning over long-term stability. In practice, this appears to have accelerated the loss of experienced talent and created an environment where employees are proactively planning their exits rather than investing in the company’s future.
This is a company with a complex system that requires deep institutional knowledge to run effectively. That knowledge base has been significantly reduced, and it shows. The current approach feels less like building something sustainable and more like stretching an already strained system further.
Unless there are substantial changes in leadership approach, operational strategy, and investment in people, I would not recommend working here.
