Waste of time, not fair - Anonymous employee Instacart Employee Review

1.0
21 Jan 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Money was ok, it was helping me out for the time being.

Cons

The app glitches during my cash out and didn’t let me go back to the previous page. Couldn’t complete the order, cuz the card wouldn’t go through...there is no number to contact anybody so I couldn’t do anything. Ended up getting fired for their app malfunctioning, even though I gave them proof of what happened. Companies like this are cut throat. They don’t care about anybody.

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5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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