Don’t walk. Run! - CSA - Customer Service Associate Instacart Employee Review

1.0
22 Nov 2020
Recommend
CEO approval
Business outlook

Pros

It’s a job. You get to work 40 hours a week with the occasional overtime.

Cons

Management is horrible that’s the first thing. Lack of communication and excessive micro management tops the list. On top of that there is no stability. The consistent changing of supervisors, the multiple shift changes and day off switches. It’s absolutely ridiculous. No one knows what they’re doing not the managers not the supervisors and it just trickles down to us. The pay is also a huge con as well. For all the work we have to do on a daily basis and the metrics we have to maintain it is very poor.

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5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

4.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and the ability to work when I need to. It can be useful as side income, especially if you need something that fits around school, job searching, or other responsibilities.

Cons

Pay can be inconsistent, and it often depends heavily on order availability, tips, distance, and customer demand. Some days are worth it, while other days do not feel worth the time, gas, or wear on the car.

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