Was good about a year ago- now not so much... - Full Service Shopper Instacart Employee Review

2.0
11 Jun 2019
Recommend
CEO approval
Business outlook

Pros

When able- (key part to this answer) You can set your own schedule, if you’re working two jobs and need some flexibility, or just looking to make some extra money, this is a great company to do either of those things. ( Again, this is if you are able to get hours... actually - able to get batches. )

Cons

A year ago- the app was not even close to what it is now. Almost every time I had a shift something with my app would interfere and it was extremely frustrating. I couldn’t get in touch with anyone at Shoppers Help, which I am not even sure if this department existed back then or what it was called. But- when things did go good, the day flew by, and it was awesome, and I truly enjoyed connecting with customers, and the overall flow of things. BUT now; since the app has evolved some, more shoppers have been hired exc, I lost my early access due to the app stating I wasn’t accepting batches, this was LAST YEAR. I STILL am struggling to this day to even get enough hours to be able to have my early access back. Which was out of my control losing in the first place. It’s extremely frustrating for me, constbstkt checking the app, and nothing, literally ever. And if I do get any hours- I am asked to end my shift early. So I make no money... It just seems extremely unfair to me I have to suffer for technical issues from over a year ago. I feel like I’ll never get early access back. Blah. DONT LOSE IT PEOPLE. They have a chat system and you can call directly from the app if something were to happen- let them know since it is so easy to now... so you don’t get penalized like I have been for so long.

Explore other reviews about Instacart

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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